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Personal Outcome Measures Fact Sheet

As a result of the Strategic Plan developed and adopted in 2002, the Board of Directors committed our organization to demonstrate that quality services are being provided and to improve supports for people supported by Community Living Renfrew County South.

Thanks to training and knowledge received through the Council on Quality and Leadership (CQL) Community Living Renfrew County South decided that the PERSONAL OUTCOME MEASURES (POM) tool would be used to evaluate personal quality of life and the degree to which our organization individualizes supports.

Personal Outcome Measures are categories. Within each, people have the opportunity to idenfity their own meaning for the particular outcome. The Personal Outcome Measures tool is a guide to person directed planning.

The POM enables Community Living to identify people’s priorities. Knowing people’s priority outcomes influences organization behaviour. When supports know and understand people as people with priority outcomes similar ot their own, support methods change. Supports learn which organizational activities are not focused on what is truly important to people.

Organizational planning, resource allocation and evaluation also change with outcomes. Community Living’s role moves from providing programs and services to supporting people in achieving the life outcomes they value. Personal Outcomes are important because they put listening to and learning from the person at the centre of organizational life.

Personal Outcomes Measures are used to review and evaluate the quality of services and supports offered by Community Living. Trends are identified and forwarded to the Quality Improvment Committe for review and follow up action.

Personal Outcome Measures will now be performed alphabetically for the whole organization. A team lead may request a POM be completed. Reasons for this may include a person’s dissatisfaction with services they are receiving from Community Living Renfrew County South, of the Team Lead’s belief that Community Living Renfrew County South is not currently providing appropriate services and supports to meet the person’s needs, and would like these barriers identified.

The interviewers discuss the 21 Outcomes and learn what is important to the person. They then meet with the Team Leader to gather information on how the organization supports the person. The intereviewers may also meet with the person’s Primary Support worker to discuss Outcomes relevant to supports provided in that particular program. Once the information is all gathered the interviewers make decisons about each Outcome by pre-determined criteria identified in the tool. The information is compiled and presented to the person and their Team Lead. Community Living has identified 3 Priority Outcomes: People are Safe, People have the Best Possible Health and People are Free from Abuse and Neglect. These will be discussed at each presentation.

The Reliable Interviewers will meet with the person from 9am – noon every second Tuesday. Supports will meet with the Reliable Interviewers from 1-4pm. If the person is not able to answer all of the questions, supports will be asked both sets of questions and scheduling will be adjusted accordingly.

* Information gathered during the POM intereview can be used during Person Centered Planning at the Team Lead’s discretion.
Only the three Organizational Priority Outcomes must be worked on.

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